Last reviewed: 16 September 2026
1. Who this notice concerns
Trinity Enterprises (Pty) Ltd, trading as Trinity Tracing, provides tracing, investigation, verification, document procurement and asset recovery services in South Africa. This notice explains our approach to personal information in website enquiries and those services.
For privacy enquiries, email info@trinitytracing.co.za or call 012 001 5076. Mark your message “Privacy — for the Information Officer”. Use these channels to confirm the appropriate recipient and delivery arrangements before sending confidential documents.
2. Our role in a matter
For our own enquiries and business administration, Trinity determines why and how information is used. On a client instruction, Trinity may instead process information as an operator for the client. The role depends on the actual mandate. Where a client is the responsible party, its own privacy notice and lawful instructions also apply.
3. Information involved
An email or telephone enquiry may provide your name, contact details, organisation and the information you choose to share. Depending on a tracing mandate, relevant records may include identity and contact information, addresses, family relationships, supporting documents, asset details, contact attempts and investigation findings.
The website has no contact form, account registration or document-upload facility. Hosting services may process IP addresses, requested pages, request times, browser details and security logs to deliver and protect the site. Please provide only information relevant to your enquiry; do not send identity documents or detailed case records until suitable sharing arrangements have been agreed.
4. Sources and purposes
Case information may come from the client, the person concerned, authorised representatives, relevant family members, document holders, lawful information sources or field enquiries. Information is used to respond to enquiries, scope instructions, locate people or assets, check information, collect agreed documents and report outcomes. Business records also support administration, dispute handling and legal obligations.
Where information is obtained indirectly, applicable notification requirements must be considered. This general website notice does not replace a case-specific explanation of the source, purpose, recipient or legal requirement where one is needed.
5. Grounds for processing
Processing requires a lawful basis appropriate to the matter, such as consent, contractual necessity, a legal obligation or a justified legitimate interest under POPIA. A client instruction by itself does not authorise unlawful processing. Browsing this website is not consent to unrelated processing or marketing.
Providing a general enquiry is voluntary. Without enough relevant information, Trinity may be unable to respond or progress a matter. Where particular information is compulsory, the applicable requirement and consequences should be explained in that interaction. Children’s information and special personal information require the additional authority and safeguards prescribed by law.
6. Sharing and service providers
Relevant information may need to be shared with the instructing client, authorised personnel, service providers supporting the agreed work, professional advisers or authorities where legally required. Sharing should be limited to the purpose and appropriate recipients. Ask us about the recipients relevant to your matter.
Any processing outside South Africa must satisfy POPIA’s cross-border requirements. The website does not represent that all hosting, email or case information remains within South Africa; request the arrangements relevant to your enquiry or mandate before providing sensitive records.
7. Retention and security
Records should be kept only for as long as their purpose, applicable legal requirements, contractual obligations or legitimate recordkeeping needs justify. The appropriate period depends on the record and mandate; ask us about the criteria for your matter. Information that no longer needs to be retained should be securely deleted, destroyed or de-identified.
Trinity’s stated approach includes controlled access, confidentiality obligations, controlled document sharing and secure information handling. No transmission or storage system can be guaranteed completely secure. Suspected unauthorised access should be reported promptly using the contact details above. Notification to affected people and the Information Regulator must be considered under the applicable legal requirements.
8. Your choices and rights
Subject to the law, you may request confirmation of whether information is held, access, correction or deletion; object to qualifying processing; and withdraw consent where consent is the basis. Withdrawal does not invalidate earlier lawful processing. Retention duties, third-party privacy and other statutory limits may affect a request.
Contact Trinity with a brief description of your request. Identity or authority may need to be verified through an appropriate channel. You may complain to the Information Regulator without giving up other available remedies.
9. Independent assistance
The Information Regulator’s POPIA page provides current rights, forms and complaint guidance. General enquiries: enquiries@inforegulator.org.za; telephone 010 023 5200.
10. Changes
This notice may be updated as website features, services or applicable requirements change. Refer to the review date shown above and ask for clarification where your matter needs more specific information.